Local: A 20% non-refundable deposit is required upon booking to secure the vehicle. The remainder is due 7 days prior to the date of service. There will not be any refunds within 7 days of service.
Over-The-Road: A 30% non-refundable deposit is required upon booking to secure the vehicle. The remainder is due 14 days prior to the date of service. There will not be any refunds within 14 days of service.
We accept all major credit cards (American Express, Discover, MasterCard, and Visa), cash, checks, and ACH transfers.
Checks must be received 10 business days prior to the date of service.
Alcohol is prohibited for any service that travels within or through the City of Chicago. For services outside of Chicago, alcohol is allowed (no glass, kegs, or red wine) with a $250.00 security deposit, refundable if the vehicle is returned in the same condition that was received.
We carry a $5 million policy, mandated by USDOT and FMCSA charter bus regulations, with an additional $5 million in excess liability.
As soon as possible! Availability is subject to change at any time, so we always recommend booking sooner rather than later. However, we are happy to accommodate your service at any time if have the availability to do so.
DOT regulations state that no driver may physically drive more than 10 hours or 600 miles per day, whichever comes first. Furthermore, a driver cannot be on duty for longer than 15 hours per day. Once these limits are reached, the driver must have a minimum of 8 hours off duty.
As such, we require 10 hours off between dates for out of town trips to ensure that the driver can safely and legally service their group.
You can reach us 24/7 at our main number, 312-559-7800.
Please contact us with any additional questions.
The customer is responsible for any parking fees that might apply. Toll costs are included in the quoted rate but are subject to change with any modifications to your itinerary.
Driver gratuity is not required, but is typical in the transportation industry and always appreciated!
Yes. The group is responsible for a hotel room for the driver and must ensure that the hotel booked allows and has space for the drivers’ bus for the extent of the stay.
Unfortunately, we do not sell tickets for individual seats.
No. We do not allow smoking on any of our vehicles, at any time.